Refund & Cancellation Policy
We want you to be confident before you commit. This policy explains how trials, cancellations, and refunds work for Intel Core Strata subscriptions.
1. Free trial
New accounts get a free trial (length stated at checkout). You will not be charged during the trial. If you cancel before the trial ends, you owe nothing.
2. Cancellation
You can cancel at any time via the in-app billing portal (Billing → Manage subscription). Cancellation takes effect at the end of the current paid period. You retain access to the Service until that date.
3. EU / UK statutory cooling-off (14 days)
If you reside in the EU or UK, you have the right to cancel a paid subscription within 14 days of the first charge for any reason and receive a full refund of that charge.
However, by accessing the dashboard during the cooling-off period you expressly request immediate performance of the Service. Where you have substantially used the Service before requesting a refund, we may pro-rate the refund to reflect the value already delivered.
4. Refunds outside the cooling-off period
Outside the 14-day window, subscriptions are non-refundable. We will, however, consider good-faith refund requests in cases of:
- Duplicate or accidental charges,
- Service outages exceeding 24 continuous hours,
- Material defects affecting all paid features.
Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.
5. Failed payments & grace period
If a renewal payment fails (expired card, declined transaction), we will keep your account active for a 3-day grace period during which Stripe automatically retries the charge. You can update your payment method at any time via Billing → Manage subscription. If the card cannot be charged after the grace window, access is suspended until billing is restored.
6. How to request a refund
Email [email protected] from the email address on your account. Please include the date of the charge and the reason for the request. We aim to respond within 2 business days.
7. Chargebacks
Please contact us before raising a chargeback with your bank — it is almost always faster to resolve directly. Accounts with successful chargebacks may be suspended pending review.